Any questions? Check out our FAQ page. Or, if you’re looking for help with a new or existing reservation, general information, or details on our Elevate program, call us at 1.877.FLY.VIRGIN (877.359.8474) from the United States and Canada, 001.877.359.8474 from Mexico, or +1.650.762.7005 if you’re calling from other countries, between the hours of 3:30am - 11:30pm Pacific Time. Any guest calling from the United States has access to a complimentary telecommunication relay service by dialing 711. For more information, head to the Telecommunications Relay Services.
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Email us with post-flight feedback. Response time may range from 21 to 30 days.
What would you like to tell us? -- Select Option --ImprovementsComplimentsThe WebsiteElevateGeneral StuffA Suggestion on Where to FlyCharity/Donation RequestsSponsorship/Advertising Requests
We're committed to supporting worthy causes and community events, but because we're a new, start-up carrier and we receive hundreds of such requests each month, we ask for the following: Please send requests in writing on letter head to either: Attn: Patricia Public Relations & Events Manager Virgin America 555 Airport Blvd Burlingame, CA 94010 OR charity@virginamerica.com - Please provide a brief description of the charity or event. - Please clearly outline the request (i.e. Free tickets, donation, etc.) - Please provide an email address, so that we may respond. Although we can't support every worthy cause, we do evaluate every request we receive and will respond in time. Thank you for thinking of Virgin America and best of luck with your cause.
We are always looking for creative, fresh ways to partner and we appreciate your interest, but because we're a new, start-up carrier and we receive hundreds of such requests each month, we ask for the following: Please send sponsorship requests on letter head to: Attn: Marketing Virgin America 555 Airport Blvd Burlingame, CA 94010 OR marketingrequests@virginamerica.com - Please provide a brief of the proposal - Please clearly outline the request (i.e. Sponsorship, advertising, co-branded event, etc.) - Please provide an email address, so that we may respond. Although we can't take advantage of every great sponsorship opportunity and we cannot respond to every request, we do evaluate every request we receive. If it is a potential fit - we will be in touch. Thank you for thinking of Virgin America.
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